IT Helpdesk Services for London Businesses
Friendly, expert support that keeps teams productive — with measurable response and resolution times.
Remote & On‑site
Friendly, certified engineers available remotely and on‑site for issues, projects and escalations.
What's included
- Ticketing and live chat
- On‑site visits across London and East London
- Third‑party liaison
Outcomes
- Lower downtime
- Better user satisfaction
Key capabilities
- Secure remote tools
- Field engineers
- CSAT
- > 95%
Fast Response
SLOs for response and resolution with monitoring that flags issues early.
What's included
- 15‑minute response target
- Priority tiers
- After‑hours on‑call
Outcomes
- Faster fixes
- Predictable service
Key capabilities
- Monitoring
- Runbooks
- Response
- < 15 min
User On/Offboarding
Fast, secure joiners/movers/leavers with approvals and audit trails.
What's included
- Intune device setup
- App access templates
- Leaver data capture
Outcomes
- Happy starters
- Tidy access
Key capabilities
- Automation
- Checklists
- Setup
- Same day
VIP Support
White‑glove assistance for leadership and critical users with direct lines.
What's included
- Direct engineer contact
- Device loaners
- Proactive health checks
Outcomes
- Minimal disruption
- High trust
Key capabilities
- VIP runbooks
- Device pool
- VIP CSAT
- > 98%
Switching is easy
We handle switching from your current London IT provider with zero disruption.
Talk to SupportWhere we work
We deliver this service from our Shoreditch office across London.
Our other services
Most clients take these together on one fixed monthly fee.
Worth reading
Plain-English guides from the engineers who answer our phones.