Get support
Already a client and something's broken? Three routes below, fastest first. You'll reach an engineer, not a phone tree — 96% of calls are answered in under 15 seconds.
Call support: +44 20 8055 1417Three ways to reach us
Call the support desk
The quickest route for anything stopping you working right now. Open Monday to Friday, 9am–5pm UK time.
+44 20 8055 1417Email the helpdesk
Best for anything that can wait an hour or two, or when you've got screenshots to attach. A well-written ticket is usually fixed at first contact — the checklist below shows what to include.
support@amnetworking.co.uk24/7 emergency line
For critical problems that can't wait for morning — the whole office offline, a server down, a suspected security incident. Answered around the clock, every day.
+44 20 7099 7753Help us fix it first time
91% of issues are resolved at first contact, and the tickets that get there fastest all include the same five things. Thirty seconds of detail up front saves a round of back-and-forth emails later.
- Which device — the machine name if you know it, or a description like “the Dell laptop I use every day”.
- The exact error message, word for word. A screenshot is even better.
- What you were doing when it broke, and whether it's happened before.
- How urgent it is — is it slowing you down, stopping you, or stopping the whole team?
- The best number to call you back on, and when you're free to take the call.
Not sure about any of it? Send what you have. A vague ticket beats no ticket, and we'll ask for the rest.
What happens next
However you get in touch, the same process picks it up.
A 15-minute response target
That's the target we run the desk to. On the phone you'll usually be through much quicker — most calls are picked up in under 15 seconds.
Most issues end there
91% of issues are resolved at first contact, usually remotely while you're still on the line.
On-site if it needs hands
If the fix needs someone at your desk — dead hardware, cabling, a stubborn printer — an engineer comes out from Paul Street.
Not a client yet?
These support lines are for existing clients. If you'd like the same setup for your business — fixed monthly pricing from £99, a Shoreditch office you can visit, and a 15-minute response target — start with a free IT audit. There's no obligation attached.
Book a Free IT Audit