IT Support in Canary Wharf & Docklands
Security-first managed IT for the firms that work to the Wharf's standards — 24/7 SOC monitoring, hardened Microsoft 365 and Azure, a helpdesk with a 15-minute response target, and VIP support for the people your clients call first.
Mon–Fri 9AM–5PM GMT · 24/7 emergency support line
Built for firms held to the Wharf's standards
Canary Wharf is not a typical SME market. The businesses based in and around the estate — suppliers to the banks, fintechs, law, accounting and consulting practices — inherit the security and uptime expectations of the institutions they serve. A due-diligence questionnaire often lands before the contract does, and "we'll look into it" is not an answer anyone wants to give a client about a security incident. Our entire support model is shaped by that reality.
At its centre sits 24/7 cyber security monitoring from a SOC built on Microsoft Sentinel, with EDR/XDR on every endpoint and disciplined patching underneath. Around it, we harden Microsoft 365 and Azure the way finance-facing firms need them hardened — identity, access and data controls aligned with Cyber Essentials and ISO 27001 guidance and NCSC recommendations, and configured with GDPR and UK Data Protection obligations in mind. That alignment gives you an evidence trail that stands up when a client's security team comes asking.
For firms where an hour of downtime is measured in client trust rather than just money, the Enterprise plan adds a 99.9% uptime SLA and Compliance Management. And because partners and directors can't queue behind a printer ticket, VIP support gives your senior people a priority route to an engineer — it's the part of the service our VIP users rate above 98% for satisfaction.
24/7 Sentinel SOC
Round-the-clock threat monitoring and incident response from engineers who know your environment — not an outsourced alert queue.
Guidance-aligned security
Controls built to Cyber Essentials and ISO 27001 guidance and NCSC recommendations, with GDPR and UK Data Protection obligations designed in from the start.
Recognised partner
Microsoft Solutions Partner for Modern Work, listed in the Channel Futures MSP 501, with 15+ years in business and 60+ years of combined team experience.
Four services, one provider, one fixed price
Microsoft-first but technology-agnostic — our vendor partnerships span Microsoft, Google, AWS, Apple, Dell, Adobe, Duo, Pax8 and VMware, so we fit the stack your firm already runs.
Cyber Security
A 24/7 SOC built on Microsoft Sentinel watches your estate around the clock, backed by EDR/XDR on every endpoint, disciplined patching and phishing training written for staff who handle client money and client data. If something does get through, incident response comes from engineers who already know your environment.
Learn moreCloud Solutions
Microsoft 365 and Azure delivered with the change discipline professional firms expect — every migration runs a pilot first and carries a rollback plan, so a tenant move or server retirement never gambles with a client deadline.
Learn moreIT Helpdesk
Remote-first triage with a 15-minute initial response target, structured joiner and leaver processes that close accounts the day someone departs, and VIP support for partners and directors. Switching from another provider is handled with zero disruption.
Learn moreNetwork Management
Network design, managed Wi-Fi and 24/7 monitoring tuned for multi-tenant towers and serviced floors, where the building's backbone is shared but your performance can't be. Start with a free network baseline review.
Learn moreFrom first call to fully covered — without a gap
Moving IT providers feels risky precisely when uptime matters most. Here's how we take the risk out of it.
Free IT audit
We assess your devices, Microsoft 365 tenancy, network and security posture — the same ground a client due-diligence questionnaire covers — and report plainly on what's solid and what isn't. No cost, no obligation.
A fixed-price proposal
Plans run £99 (Basic), £299 (Professional, our most popular) and £599 (Enterprise) per month, with 17% off yearly billing. Enterprise carries the 99.9% uptime SLA and Compliance Management most Wharf firms ask about.
Onboarding without downtime
Same-day starter setup gets monitoring and helpdesk access live quickly, while we manage the handover from any outgoing provider so your team never loses a working day to the switch.
Where we work in E14 and the Docklands
From the towers to the terraces behind them, E14 mixes global firms with five-person practices — and both get the same response targets.
Canary Wharf
The estate itself — suppliers to the banks, fintechs and professional practices on serviced floors, where landlord networks, visitor Wi-Fi and strict building access all shape how IT has to be delivered.
Wood Wharf
The newest corner of the Wharf and home to a growing fintech and scale-up cluster. Young firms here often need enterprise-grade security posture long before they have enterprise headcount — that gap is exactly what a managed service closes.
Isle of Dogs
Beyond the estate boundary, E14 businesses of every size get the same fixed monthly pricing, 24/7 monitoring and 15-minute response target — without needing a tower address to qualify.
Limehouse
Smaller practices, studios and firms along the E14 fringe, where a five-person office still handles data its clients expect to be protected properly. Right-sized plans start at £99 per month.
Poplar
A commercial footprint growing in the Wharf's shadow. New and refitted offices need networks, Wi-Fi and Microsoft 365 set up correctly on day one — cheaper than untangling it in year two.
Docklands
Across the wider Docklands, we support hybrid teams whose 'office' is part tower floor, part home study — with identity, device management and security that follow the person, not the postcode.
We cover Canary Wharf, the Docklands, the Isle of Dogs, Limehouse, Poplar and Wood Wharf from our office in Shoreditch at 86-90 Paul Street — the same base we support the rest of East London from, and businesses across London beyond it.
Canary Wharf IT support — common questions
The questions Wharf and Docklands firms ask before signing — answered straight.
Do you provide on-site IT support in Canary Wharf and E14?
Yes. Triage is remote-first — 91% of issues are resolved at first contact by our helpdesk without anyone travelling — and when hands-on work is needed, an engineer is dispatched from our office at 86-90 Paul Street in Shoreditch. We agree the timing of on-site visits with you when the ticket is raised, and we're used to the access procedures that Wharf buildings require.
Do you work with financial and professional services firms?
They're the core of our Canary Wharf work — suppliers to the banks, fintechs, law, accounting and consulting practices. We align our security engineering with Cyber Essentials and ISO 27001 guidance and NCSC recommendations, and configure Microsoft 365 with GDPR and UK Data Protection obligations in mind. To be precise: that is guidance-aligned engineering with an evidence trail, not a certification we hold on your behalf or regulatory advice — for firms that need structured help with the paperwork, Compliance Management is included in the Enterprise plan.
What does IT support cost in Canary Wharf?
The same fixed monthly prices we charge everywhere: Basic at £99, Professional at £299 (most popular) and Enterprise at £599 per month — the Enterprise tier is the one that includes the 99.9% uptime SLA and Compliance Management. Yearly billing saves 17%, and every proposal follows a free IT audit so you're only paying for what you use.
How fast do you respond?
Our initial response target is 15 minutes. In practice, 96% of calls are answered in under 15 seconds and 91% of issues are fixed at first contact. Behind the helpdesk, the SOC and network monitoring run 24/7, so many problems are caught and worked on before anyone at your firm notices them.
Can we switch from our current IT provider?
Yes — zero-disruption switching is a standard part of the service, not a special project. We run the free IT audit first, deal with your outgoing provider directly, document the environment and use same-day starter setup to bring monitoring and support live without a gap in cover. Get in touch to book the audit.
What happens outside office hours?
Office hours are Monday to Friday, 9AM–5PM GMT, but cover doesn't stop there: the Sentinel SOC and proactive monitoring run 24/7, and a 24/7 emergency support line (+44 20 8055 1417) is there for urgent out-of-hours issues. For firms whose clients span time zones, that round-the-clock layer is usually the deciding factor.
Can you support hybrid and remote teams?
Yes — most Wharf firms we support are hybrid. Because the estate is managed through Microsoft 365 identity and device management rather than office cabling, the same security controls, monitoring and helpdesk follow your people from a tower floor to a home office. Leavers are offboarded and access revoked the same way wherever they worked.
IT support that answers to your clients' standards
Start with a free IT audit and see exactly where your security posture stands before anyone else asks the question.