IT support in Tower Hamlets
We're based at 34 Wickford Street, E1 5QN, so when a Tower Hamlets business calls us, it's calling a local IT company. Our engineers look after offices, studios, schools and charities from Whitechapel to Bow, with real people on the phone and an engineer nearby when something needs fixing in person.
Mon–Fri 9AM–5PM GMT · From £25 per user / month
A local IT company, not a postcode on a website
Plenty of IT companies have a page for every borough in London. Most of them are a long way from the places they claim to cover. Our main office is in E1, which means the engineer who picks up your call knows the area, and getting to you is a short trip rather than a journey across the city.
Tower Hamlets is a borough of contrasts. Glass towers in Canary Wharf, old warehouses in Wapping, studios off Brick Lane, small offices above shops in Bethnal Green, and a lot of schools and charities in between. The IT problems are different in each, but the basics are the same: email that works, laptops that are kept up to date, Wi-Fi that reaches every desk, and someone to call who actually answers.
That's what our IT support services cover: unlimited remote support, a 15-minute response target, Microsoft 365, devices, joiners and leavers, and network monitoring, with on-site visits when they're needed.
Where we work in the borough
We support businesses and organisations right across Tower Hamlets, from the City fringe to the River Lea.
Whitechapel and Aldgate
Offices along the Whitechapel Road and the City fringe around Aldgate, where firms want City-standard IT without City prices. Close to home for our engineers.
Spitalfields and Brick Lane
Studios, agencies, shops and restaurants, often in converted buildings where Wi-Fi and cabling were never planned. Mixed Mac and Windows setups are normal here.
Bethnal Green
Small offices, charities and community organisations that need dependable support without a big contract. Short trips from our office when someone needs to be on site.
Stepney and Mile End
Professional practices, local organisations and schools that rely on Microsoft 365, shared files and a network that simply has to work every morning.
Wapping and Shadwell
Offices in converted warehouses and newer buildings along the river. It's also home to Wapping High School, whose deputy head you can read about below.
Limehouse
Smaller firms and studios between the City and the Docklands, often with a handful of staff who need the same security and support as a bigger company.
Bow and Poplar
Growing businesses, workshops and local organisations in the east of the borough, supported remotely day to day and visited when hands-on help is needed.
Canary Wharf and the Isle of Dogs
Finance and professional services firms on and around the estate have different expectations, so they get their own page.
IT support in Canary WharfWho we support locally
Offices and professional firms
Accountants, solicitors, consultancies and property firms that need email, files and laptops to just work, and security that stands up to client questions.
Creative studios and agencies
Big files, tight deadlines, MacBooks next to Windows laptops, and Wi-Fi that has to cope with a full studio on a video call.
Schools
Patching, staff accounts, phishing awareness and quick answers during the school day. See our IT support for schools page for how we work with schools.
Charities and community organisations
Organisations doing a lot with a small team, where the budget has to stretch and nobody has time to be the IT person on top of their actual job.
Clear prices, same as everywhere
No postcode premium. Every plan includes unlimited remote support and a 15-minute response target. Prices are per user, per month, plus VAT.
Remote
Unlimited remote support for teams that rarely need an engineer on site.
On-site visits booked at £85/hour
Hybrid
Remote first, with an engineer at your door whenever remote can't fix it.
On-site included when we can't fix it remotely (next business day)
Complete
Same-day on-site support and regular visits from an engineer who knows your office.
Same-day on-site support, plus a quarterly scheduled visit
From a Tower Hamlets school
Running IT in a school isn't like running it anywhere else — everything has to stand up to safeguarding scrutiny as well as work on a Monday morning. AM Networking understand that. They keep our systems patched and our staff accounts properly secured, they train our team to spot the phishing attempts that reach school inboxes, and when something breaks during the school day they answer quickly instead of leaving us in a queue. Having a team that knows our setup — and can show us what's been done when we need it for our own reviews — takes real pressure off.
Nicolette Sorba
Deputy Headteacher, Wapping High School
Tower Hamlets IT support: common questions
Where is your office?
Our main office is at 34 Wickford Street, London E1 5QN, in Tower Hamlets. We also have a hub on Paul Street in Shoreditch. The support desk is open Monday to Friday, 9AM to 5PM GMT.
How quickly can an engineer get to us?
Most problems are fixed remotely, usually on the first call. When someone needs to be on site, it depends on your plan: Hybrid includes a visit the next business day whenever we can't fix it remotely, Complete gets you the same day, and on Remote you book a visit when you need one. Being in the borough keeps travel short.
How much does IT support cost in Tower Hamlets?
The same as everywhere else we work: Remote at £25, Hybrid at £40 (our most popular) and Complete at £75, all per user per month plus VAT. A ten-person office on Hybrid pays £400 a month. Our London IT support pricing guide explains how that compares.
Do you support schools in Tower Hamlets?
Yes. We already work with Wapping High School, and we plan disruptive work around the timetable. Our schools page explains what we do and, just as importantly, what we don't.
Can you take over from our current IT company?
Yes. We start with a free IT assessment, deal with your current provider directly, and move everything across in the background so your team keeps working. Our guide to switching IT provider without downtime explains the steps.
Do you cover the rest of East London?
Yes. Tower Hamlets is home, but we support businesses across East London and the rest of London.
Where we work
We deliver this service from our Shoreditch office across London.
Our other services
Most clients take these together on one monthly bill.
Worth reading
Plain-English guides from the engineers who answer our phones.
Your IT company, in the borough
Start with a free IT assessment. We'll look at your devices, Microsoft 365, network and backups, and tell you plainly what needs attention, whether or not you go with us.