IT Support in Shoreditch & Old Street
Our office is at 86-90 Paul Street — between the Old Street roundabout and Liverpool Street, in the middle of the Tech City corridor. When you call, you reach engineers who work in the neighbourhood, not an anonymous call centre routing tickets from somewhere else.
Mon–Fri 9AM–5PM GMT · 24/7 emergency support line
Built for startups and scale-ups
Shoreditch companies rarely fail at IT because the technology is exotic — they fail because nobody owns it. The founder is the de facto sysadmin, the Microsoft 365 tenancy has grown organically since the seed round, and every new hire means another laptop ordered in a hurry. We take that whole job off your plate for a fixed monthly price, from first employee to Series C.
Because plans scale in steps, you never pay for enterprise plumbing before you need it — and when investors or enterprise customers start asking harder questions about security and uptime, the cloud foundations are already in place to answer them.
The rhythm of a growing company is joiners and leavers, and that's where sloppy IT quietly becomes a security problem: accounts that outlive employment, laptops that never come back, licences that keep billing. We run onboarding and offboarding as a managed process — access granted on day one, revoked on the last, hardware tracked in between — and the free IT audit that starts every engagement usually finds a few of those loose ends already waiting.
Plans that scale with headcount
Start on Basic Support at £99 per month, move to Professional at £299 as the team grows, and step up to Enterprise at £599 when you need a 99.9% uptime SLA and compliance management. Yearly billing saves 17% at every tier.
Same-day starter setup
New hire signing their contract this morning? We aim to have their account, device and Microsoft 365 access ready the same day — so a first day is spent working, not waiting on logins.
Switch without the drama
Outgrown a freelancer or an unresponsive provider? We begin with a free IT audit, deal with the outgoing supplier directly and run zero-disruption switching so nobody loses a working day.
Four services, one local team
Everything an Old Street business needs from IT, delivered by UK-based engineers with 15+ years in business and 24/7 proactive monitoring behind every plan. Most clients start with one service and consolidate the rest over time — one provider, one invoice, one number to call when something breaks.
Cyber Security
A 24/7 SOC built on Microsoft Sentinel, EDR/XDR on every endpoint, Microsoft 365 and Azure hardening, managed patching and phishing training sized for small teams. If something gets through, incident response comes from engineers who already know your setup.
Learn moreCloud Solutions
Microsoft 365 and Azure managed properly — licensing, identity, Teams and SharePoint — plus migrations run with pilots first and rollback plans in place, so moving platforms never becomes a company-wide outage.
Learn moreIT Helpdesk
Remote and on-site support with a 15-minute initial response target, full joiner and leaver handling, and VIP support for founders and directors — where satisfaction runs above 98%.
Learn moreNetwork Management
Office Wi-Fi that survives an all-hands, network design for new spaces, 24/7 monitoring and performance optimisation — starting with a free network baseline review of your Shoreditch office.
Learn moreSupport that fits a modern, SaaS-heavy stack
Most Shoreditch businesses don't have a server room — they have a Microsoft 365 tenancy, a pile of SaaS subscriptions, and laptops scattered between the office, home and the occasional co-working desk. Supporting that well is a different discipline from babysitting on-premises kit, and it's the one we've built the practice around: identity and access done properly, devices enrolled and encrypted from day one, licences tidied so you stop paying for leavers.
We're Microsoft-first — a Microsoft Solutions Partner for Modern Work, recognised in the Channel Futures MSP 501 — but deliberately technology-agnostic, with partnerships across Apple, Google, AWS, Dell, Adobe, Duo, Pax8 and VMware. If your designers are on MacBooks and your finance team is on Windows, both get the same standard of helpdesk support, and your office network gets monitored around the clock either way.
Small teams are also the ones attackers prefer — no security staff, credentials that unlock everything, and inboxes full of invoice traffic. Our cyber security service scales that protection down to SME size: phishing training your team will actually finish, EDR on every laptop, Microsoft 365 hardening to close the usual gaps, and a 24/7 Sentinel SOC watching overnight. The work aligns with Cyber Essentials, ISO 27001 and NCSC guidance, so security questionnaires stop being a scramble.
Mac and Windows, equally at home
Mixed estates are the norm around Old Street. We manage both platforms under one contract — no "we don't really do Macs" shrug.
Security sized for small teams
Enterprise-grade tooling — EDR, phishing training, a 24/7 SOC — packaged at a price a ten-person company can justify.
An office you can actually visit
Paul Street is a real office with real engineers in it — drop in, or have us walk to yours when hands-on help is needed.
Where we work around Shoreditch
Physical presence changes what support feels like in practice. A dead laptop can be swapped rather than couriered. An office move or fit-out gets an engineer on the floor, not a checklist over email. And because the 24/7 monitoring runs from the same practice, an alert at 2am is seen by the team that will be at your building the next morning — the office keeps Monday to Friday hours, but the watching never stops.
From Paul Street we support businesses across Shoreditch, Old Street, Hoxton, Haggerston, Liverpool Street and the City fringe — the EC1 and EC2 postcodes where warehouse conversions, serviced offices and co-working floors sit side by side. It's a neighbourhood we know at street level, because it's the one we work in every day.
Further afield, the same team covers the rest of East London and businesses across London. If you're based in the Docklands, our dedicated Canary Wharf IT support page covers what we do for firms there.
Shoreditch IT support — common questions
The questions founders and office managers around Old Street ask us most often.
Where is your office?
86-90 Paul Street, London EC2A 4NE — in Shoreditch, between the Old Street roundabout and Liverpool Street. We keep office hours Monday to Friday, 9AM–5PM GMT, with a 24/7 emergency support line outside them. You're welcome to drop in, or book a call first so the right engineer is at the desk.
Do you support startups?
Yes — startups and scale-ups are the businesses on our doorstep, and our plans are built to grow with them. Basic Support starts at £99 per month, Professional at £299 is our most popular tier, and Enterprise at £599 adds a 99.9% uptime SLA and compliance management. Same-day starter setup means hiring sprints don't turn into IT backlogs.
Do you support both Mac and Windows?
Yes. We're Microsoft-first — Microsoft 365, Azure and a Microsoft Solutions Partner designation for Modern Work — but technology-agnostic in practice, with vendor partnerships spanning Apple, Google, AWS, Dell and Adobe. Mixed estates where engineering runs MacBooks and operations runs Windows are entirely normal here, and both sit under the same contract, the same monitoring and the same response targets.
Do you do on-site visits in Shoreditch?
Yes. Most issues are fixed remotely — 91% are resolved at first contact by our helpdesk — but when something needs hands on hardware, an engineer comes from Paul Street, not from a depot on the other side of the M25. Office moves, desk builds, cabling and new-office Wi-Fi surveys all get the same local treatment, and a free network baseline review is a sensible first step for any new space.
How much does IT support in Shoreditch cost?
Fixed monthly pricing: £99 for Basic Support, £299 for Professional (most popular) and £599 for Enterprise, which is the tier that adds a 99.9% uptime SLA and compliance management. Paying yearly saves 17%. There's no per-ticket fee and no hourly meter — every quote follows a free IT audit, so you're priced on what you actually run, not on a guess.
Can we switch to you from our current provider?
Yes, and you don't need to manage the awkward conversation yourself. After a free IT audit we handle the handover with your outgoing provider directly, document your environment and move support across with zero disruption. Get in touch to start with the audit.
What response times can we expect?
Our initial response target is 15 minutes. In practice, 96% of calls are answered in under 15 seconds and 91% of issues are resolved at first contact. Existing clients can also reach the support desk directly on +44 20 8055 1417, and the 24/7 emergency line covers anything that can't wait for morning.
An IT partner around the corner
Start with a free IT audit — a plain-English review of your devices, Microsoft 365 tenancy, network and security posture, with no obligation attached. Call, email, or walk over to Paul Street: we're the IT company that's actually in the neighbourhood.