Guides & whitepapers
Everything we publish is free to read on the site — no gated PDFs, no form asking for your job title. The shorter guides are below, ready now. The longer papers are being written by the same engineers who answer our support line, and you can ask for each one by email — we'll send it when it's finished.
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Start with these three — the two security guides and the pricing one cover the questions prospective clients tend to ask first. Each takes less than ten minutes.
Cyber Essentials, Explained for Small Businesses
Cyber Essentials in plain English: what the UK scheme covers, what it costs, and why small businesses bother — from a London IT support team.
Read the guideMicrosoft 365 Security Basics for Small Teams
MFA, phishing, sharing links, lost laptops — the Microsoft 365 security basics every small team should have in place, explained without jargon.
Read the guideWhat IT Support Costs a UK Small Business
What UK small businesses actually pay for IT support — per-user rates, fixed monthly plans and the hidden costs to watch for. Honest numbers inside.
Read the guideMore guides
7 Signs It's Time to Switch Your IT Provider
Slow tickets, surprise invoices, the same fault twice a month? Seven signs your business has outgrown its IT provider — and how to switch cleanly.
Read the guideHow to Choose an IT Support Company in London
How to compare IT support companies in London: the questions to ask, the numbers that matter and the red flags to walk away from.
Read the guideIn the works
Longer papers take longer to get right, and we'd rather ship them late than pad them out. These three are being written now. There's no download link yet because there's nothing to download yet — that's the honest version.
If one of them would help your business, ask for early access. We'll email you the finished paper and nothing else — no mailing list, no follow-up calls.
A backup and recovery workbook for small businesses
A working document rather than an essay: what to back up, how often, where the copies should live, and a recovery test you can run in an afternoon. Built around the gaps our free IT audits keep finding.
Request early accessA Microsoft 365 hardening checklist
The settings we check when we harden a client tenancy — identity, mail, sharing and devices — written up as a checklist you can hand to whoever looks after your Microsoft 365.
Request early accessWhat an hour of downtime really costs
A short worksheet for putting a number on downtime in your own business — and how we plan cloud migrations with pilots and rollback so that number stays theoretical.
Request early accessAnswers about your own setup
A guide can tell you what good looks like. A free IT audit tells you where your own setup stands — devices, Microsoft 365 tenancy, network and security, reviewed in plain English by the team at our Paul Street office in Shoreditch.