Terms of service

Who we are

AM Networking is a managed IT support provider based at 86-90 Paul Street, London EC2A 4NE. If anything in these terms is unclear, email hello@amnetworking.co.uk and we'll give you a straight answer.

Part one: using this website

By using this website you accept these terms. If you don't accept them, the remedy is simple: don't use the site. Nothing here affects your statutory rights.

The content is information, not advice

The pages on this site — service descriptions, pricing, guides, blog posts — are general information. We keep them accurate and current as best we can, but they aren't professional advice for your specific situation, and you shouldn't make security, compliance or purchasing decisions on the strength of a web page alone. If the decision matters, talk to us first. A conversation costs nothing, and the free IT audit exists for exactly this reason.

Our content and branding

The text, design, graphics and logos on this site belong to AM Networking unless marked otherwise. Third-party names and marks — Microsoft, Google, AWS and the rest — belong to their respective owners; a partnership badge on our site doesn't transfer anyone's trademark to us or to you. You're welcome to read, print and link to anything here. What you can't do is copy pages wholesale for commercial use, scrape the site, or pass our content off as your own.

Acceptable use

Use the site lawfully and leave it working for everyone else. In practice that means no attempts to breach its security, no injecting malicious code, no automated bulk scraping, and no using our contact routes to send spam. If you're a security researcher and believe you've found a genuine problem, email hello@amnetworking.co.uk — we'd much rather hear about it than not.

Links to other sites

Some pages link out to third-party sites — vendor documentation, partner pages, tools we mention. Those sites aren't ours, we don't control them, and a link isn't an endorsement of everything on the other end. Check their own terms and privacy policies before relying on them.

Limitation of liability

We take reasonable care to keep this website accurate, available and free of anything harmful, but we provide it as is. To the extent the law allows, we aren't liable for loss or damage arising from your use of the site — including reliance on its content, interruptions to its availability, or anything you pick up through a third-party link.

Nothing in these terms excludes liability that can't be excluded under English law, such as liability for death or personal injury caused by negligence, or for fraud. And liability for the services we're actually contracted to deliver is dealt with in each client's service agreement, not here.

Part two: client service agreements

If you're a client, the terms that matter are in the agreement you signed with us. That document — not this page — governs service delivery: the scope of what we support, response and resolution targets, the SLA that applies to your tier, pricing and payment, and how either side ends the engagement. Our published service level agreement explains how we structure those commitments.

Where anything on this website differs from your signed agreement, the agreement wins. This page doesn't replace it, amend it, or add to it.

Changes to these terms

We may update these terms from time to time — when the site changes, when the law does, or when something needs saying more clearly. The current version is always the one published here, with the date at the top. Continuing to use the site after a change means you accept the updated version. Changes to client agreements are handled through the agreement itself, not through edits to this page.

Governing law

These website terms are governed by the law of England and Wales, and any dispute about them belongs to the courts of England and Wales.

Questions

If anything here is unclear, ask. The whole page exists to be understood, and we'd rather explain than leave you guessing.