Business IT Support in East London
Managed IT support from our office on Paul Street, Shoreditch — a remote helpdesk with a 15-minute initial response target, on-site engineers when you need hands-on help, and 24/7 monitoring behind it all.
Mon–Fri 9AM–5PM GMT · 24/7 emergency support line
Everything your East London business needs from IT
One provider, one fixed monthly price, four services that cover the whole stack — delivered by UK-based engineers with a Microsoft-first approach.
Cyber Security
24/7 threat monitoring from a SOC built on Microsoft Sentinel, with EDR/XDR endpoint protection, Microsoft 365 and Azure hardening, and phishing training for your team. When something does get through, incident response is handled by the same engineers who know your environment.
Learn moreCloud Solutions
Microsoft 365 and Azure migrations planned around your working day — pilots first, rollback plans in place, near-zero downtime. Ideal for growing East London teams moving off ageing servers or tidying up a cloud estate that grew faster than it was planned.
Learn moreIT Helpdesk
Remote and on-site support from UK-based engineers with a 15-minute initial response target. Joiner and leaver onboarding, VIP support for directors, and zero-disruption switching if you're moving from another provider.
Learn moreNetwork Management
Design, implementation and 24/7 monitoring for office networks, plus managed Wi-Fi and performance optimisation. Start with a free network baseline review of your East London office.
Learn moreAn IT partner actually based in East London
Our office is at 86-90 Paul Street in Shoreditch, a short walk from the Old Street roundabout and Liverpool Street station. That's not a serviced-office address for the website — it's where our engineers are based. When you need someone in your office, you're calling a team that is genuinely around the corner, not a satellite salesperson who routes your ticket to a helpdesk somewhere else.
Being local also means understanding what East London businesses actually run. The startups and scale-ups around Shoreditch and Old Street live in SaaS-heavy, cloud-first stacks where onboarding speed and identity security matter more than server rooms. Financial and professional services firms in Canary Wharf carry tighter security and compliance expectations — our cyber security work aligns with Cyber Essentials and NCSC guidance, with a Microsoft-first approach to hardening Microsoft 365 and Azure. Creative agencies across Hackney juggle mixed Mac and Windows estates, large media files and hard deadlines. One support model doesn't fit all three, so ours flexes.
We keep office hours Monday to Friday, 9AM–5PM GMT, with a 24/7 emergency support line and round-the-clock proactive monitoring behind it — so a switch failing at 2am doesn't wait until 9am to be noticed.
Genuinely local
Minutes from Old Street and Liverpool Street — on-site response comes from down the road, not across town.
60+ years combined experience
Our team brings a combined 60+ years of enterprise IT experience to SME budgets and timescales.
Microsoft-first, technology-agnostic
Deep Microsoft 365 and Azure expertise, with vendor partnerships spanning Google, AWS, Apple, Dell and more — we fit your stack, not the other way round.
Switching to us is easy
Three steps from first call to fully supported — without your current IT falling over in between.
Free IT audit
We review your current setup — devices, Microsoft 365 tenancy, network, security posture and existing support contract — and tell you plainly what's working and what isn't. No cost, no obligation.
A tailored proposal
You get a fixed monthly price matched to what you actually need, with plans from £99 per month and a 17% saving on yearly billing. No surprise invoices, no hourly meter running.
Zero-disruption onboarding
We handle the handover with your outgoing provider, document your environment and move monitoring and helpdesk across without your team losing a working day.
IT support across East London
East London isn't one market — each area has its own mix of businesses, buildings and bottlenecks. Here's where we work and what that support looks like on the ground.
Our home ground — the office is on Paul Street. We support the area's startups and scale-ups running SaaS-heavy, cloud-first stacks, where fast onboarding, identity security and Microsoft 365 know-how matter more than server rooms.
Financial and professional services firms with higher expectations around security, uptime and compliance. Our Enterprise plan includes a 99.9% uptime SLA, and our security work aligns with Cyber Essentials and ISO 27001 guidance.
Stratford
E15 and E20's commercial footprint keeps growing, and newer offices need networks, Wi-Fi and cloud services set up properly from day one — from cabling decisions through to managed Wi-Fi and 24/7 monitoring.
Hackney & Dalston
The borough's creative and agency market runs on mixed Mac and Windows estates, big design and video files and unmissable deadlines. We support Apple hardware alongside Microsoft-first cloud services.
Tower Hamlets & Whitechapel
From the City fringe to the East End, we support SMEs and growing practices with a remote-first helpdesk and on-site visits from Shoreditch when hands-on help is needed.
Newham
Small offices and expanding businesses across the borough get the same fixed monthly pricing, 24/7 monitoring and 15-minute response target as everyone else — no postcode penalty.
Based further afield? We also provide IT support across London — same team, same response targets.
East London IT support — common questions
Straight answers to the questions we hear most from businesses in the area.
Do you offer on-site IT support in East London?
Yes. We're based at 86-90 Paul Street in Shoreditch, so on-site support in East London is genuinely local rather than an occasional visit from elsewhere. Most day-to-day issues are fixed remotely by our helpdesk, and when a problem needs hands-on work — hardware, cabling, office moves — an engineer comes to you.
Which East London areas do you cover?
Shoreditch, Old Street, Canary Wharf, the Docklands, Stratford, Hackney, Dalston, Tower Hamlets, Whitechapel and Newham. We also support businesses across London — see our London-wide page for the full picture.
How fast can an engineer reach us?
Our initial response target is 15 minutes, and 96% of calls are answered in under 15 seconds. In practice, 91% of issues are resolved at first contact without anyone needing to travel. When on-site work is required, we agree timing with you when the ticket is raised — and being based in Shoreditch keeps travel short for East London visits.
What does IT support cost for East London businesses?
Plans are fixed monthly prices: Basic Support at £99/month, Professional at £299/month (our most popular) and Enterprise at £599/month, which includes a 99.9% uptime SLA. Paying yearly saves 17%. Every proposal follows a free IT audit, so the price reflects what you actually use.
Can you support hybrid and remote teams?
Yes — the helpdesk is remote-first by design, so it makes no difference whether your people are in a Shoreditch office, at home or split between the two. We manage Microsoft 365 environments daily, from identity and device management to Teams and SharePoint, and come on-site when something physical needs attention.
Do you help startups and small businesses?
That's exactly who we're built for. Our services are engineered for SMEs: the Basic plan starts at £99 per month and you can move up to Professional or Enterprise as headcount and compliance needs grow — without changing provider.
Can we switch to you from another IT provider?
Yes, and it's more routine than most businesses expect. We start with a free IT audit, handle the handover with your outgoing provider directly, and run zero-disruption onboarding so your team keeps working throughout. Get in touch to book the audit.
IT support from around the corner, not across town
Call us, email us, or drop by Paul Street — and find out what a 15-minute response target actually feels like.